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Desktop Support Engineer  - L1

Role Description

  • Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), Peripheral equipment                   
  • Basic level of troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi , access control, etc..
  • Experience and Knowledge of Microsoft Outlook Mail Client Installation & Troubleshooting.
  • Experience & knowledge for domain connectivity, drive sharing, user rights, and being able to create a user profile and user in an AD environment.
  • Identify, research, and resolve technical problems of IT equipment and software applications.
  • Manage and update helpdesk tickets, ensuring issues are tracked, prioritised, and resolved within Service Level Agreements (SLAs).
  • Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference.
  • Alignment with customer requirements and system functionality.

Qualification

  • Bachelor’s degree in Computer Science, Information Technology, Electronics & Communication.
  • Diploma/BSc-IT/MSc-IT/BCA/MCA.

Email us on careers@appstech.in

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IT Support Engineer – L2/L3

Role Description

  • Attends and resolves IT service requests raised by users via telephone, email, or ticketing tools, with the experience to prioritize and troubleshoot effectively.
  • Communicates with seniors, uses remote sessions, and connects with manufacturers for incident resolution when needed.
  • Installs and troubleshoots Microsoft OS, Microsoft Office, and authorized desktop applications as per user requirements and IT policy.
  • Connects and supports network peripherals such as printers and scanners.
  • Provides troubleshooting and support for software including Microsoft Office, Adobe products, backup tools, and other proprietary software.
  • Configures Email (O365) and email client services.
  • Creates user profiles and manages users in the AD environment.
  • Ensures alignment between user requirements and system functionality.
  • Monitors LAN traffic and updates daily/weekly reports.
  • Monitors switch port status for uplink and other critical interfaces.
  • Monitors and configures IP address, subnet mask, DNS settings, and related network parameters.
  • Handles Wi-Fi configuration and basic switch/VLAN configuration activities.
  • Has basic connectivity knowledge in CCTV systems.
  • Maintains documentation and updates change requests in a standardized format.
  • Manages DNS, DHCP, and Windows clustering.
  • Sets up and maintains Windows Server editions.
  • Manages network storage devices and RAID configurations.
  • Handles antivirus and backup management.

Qualification

  • Bachelor’s degree in Computer Science, Information Technology, Electronics & Communication.
  • Diploma/BSc-IT/MSc-IT/BCA/MCA.

Email us on careers@appstech.in

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Human Resources Executive

Role Description

Description of the company.

  • With great pleasure, we formally present Appstech Solution (founded in 2011) and Appstech Solution Entity Private Limited. Together, these companies use their vast experience to offer complete IT infrastructure and turnkey solutions across the country.
  • Our skilled staff provides strong technical support to guarantee that clients’ operations run smoothly. Our areas of expertise include end-user computing, managed IT services (AMC), application solutions, on-site resource deployment, and Data Center solutions, which include networks, servers, storage, and network security.

The sectors that we serve

  • AppsTech has a proven track record of supporting major sectors such as manufacturing, pharmaceuticals, FMCG, engineering, transportation, and banking and finance.

Collaboration and Customers.

  • Our strategic partnership with leading worldwide OEMs, including Dell, Cisco, HPE, Hitachi, NetApp, IBM, CommScope, Palo Alto Networks, Fortinet, Microsoft, and Red Hat, allows us to address a wide range of customer requirements. Global leaders, including Nippon Signal, MSI Global, Honda Motorcycle & Scooter India, Suzuki Motor Gujarat, Maxxis Rubber, Amneal Pharma, BMRCL, GMRC, Endurance, TATA Autocomp, and many more, are among those we are delighted to serve.

JOB Opening Details.

Designation: HR Executive. (Full-time, on-site role)

Experience: 2-5 years in HR Recruitment & Operation (INDIA)

Salary: Up to 5 LPA

Roles & Responsibilities

  • Managing recruitment and selection processes.
  • Providing employee relations support,
  • Overseeing performance management,
  • Managing employee training and development programs

Qualification

Qualifications

    • ·Familiarity with sourcing platforms and the recruitment cycle.  
    • Expertise in staff development and training.
    • Outstanding communication abilities, both in writing and speaking
    • Experience in using AI tools.
    • Negotiation and communication skills with customers and employees.
    • Good problem-solving and organizing abilities.
    • Graduation / Post-Graduation in Human Resources

Email us on careers@appstech.in

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Technical Sales Executive

Role Description

About the Company

  • Founded in 2011, Appstech Solution and Appstech Solution Entity Private Limited bring together extensive industry experience to deliver comprehensive IT infrastructure and turnkey solutions across the country.
  • Our skilled team provides robust technical support to ensure seamless operations for our clients. Our core areas of expertise include end-user computing, managed IT services (AMC), application solutions, on-site resource deployment, and Data Center solutions encompassing networks, servers, storage, and network security.

Industries We Serve

  • AppsTech has a proven track record of supporting key sectors, including manufacturing, pharmaceuticals, FMCG, engineering, transportation, and banking and finance.

Partnerships & Clientele

  • Our strategic alliances with leading global OEMs — including Dell, Cisco, HPE, Hitachi, NetApp, IBM, CommScope, Palo Alto Networks, Fortinet, Microsoft, and Red Hat — enable us to address a diverse range of customer requirements. We are proud to serve global leaders such as Nippon Signal, MSI Global, Honda Motorcycle & Scooter India, Suzuki Motor Gujarat, Maxxis Rubber, Amneal Pharma, BMRCL, GMRC, Endurance, TATA Autocomp, and many more.

Job Opening Details

  • We are seeking a technically proficient Sales Executive to drive growth across our Enterprise Solutions portfolio. This role involves working closely with leading technology OEMs (Dell, Cisco, HPE, Hitachi, NetApp, IBM, CommScope, Palo Alto Networks, Fortinet, Microsoft, and Red Hat) to register deals, secure competitive pricing, and obtain technical support in order to address diverse B2B customer requirements across the manufacturing, pharmaceuticals, FMCG, engineering, transportation, and banking and finance sectors. The role also involves building and maintaining strong relationships with key decision-makers, including CIOs, CTOs, IT Managers, Procurement Heads, and Finance leaders.

Designation: Technical Sales Executive (Customer Account Management)

Experience: 2–5 years of proven experience in B2B technical sales, IT infrastructure sales, or corporate account management

Salary: Up to 8 LPA + performance-linked incentive structure

Growth Opportunities

  • Regular training and certifications directly from leading IT hardware OEMs
  • Career progression into Senior Account Management or Business Development Head roles

Roles & Responsibilities

  • On-site customer meetings and relationship management
  • Sales and account management, including pipeline generation, OEM collaboration, and relationship management
  • Technical and specification matching, including requirement analysis, compliance verification, bill of materials, commercial preparation, purchase orders, and payment coordination

Key Performance Indicators (KPIs)

  • New customer acquisition and onboarding
  • Quarterly and annual sales/revenue targets

Qualification

Qualifications

  • Outstanding communication abilities both in writing and speaking.
  • Deep understanding of Enterprise Servers, Storage architectures, Networking Switches, and structured cabling solutions.
  • Experience using AI tools.
  • Strong negotiation, technical presentation, and relationship-building skills.
  • Ability to translate dense technical into clear business value.
  • Good problem-solving and organizing abilities.

Graduation / Post-Graduation in Sales 


Email us on careers@appstech.in

Join Our Team

Senior IT Support Engineer – Audit & Compliance

Role Description

We’re looking for an experienced L2 Support Engineer to own advanced technical support for our client’s IT infrastructure in the pharmaceutical industry – a role where hands-on troubleshooting meets strong compliance discipline.

Core IT Support-

  • Provide L2 technical support and troubleshoot hardware/software issues; administer Active Directory (user lifecycle, GPO, security groups, access control).
  • Manage network security, switching, and MDM for corporate and BYOD devices.
  • Administer Windows Server environments (patching, security hardening), backup and disaster recovery, and storage performance/capacity monitoring.
  • Manage Microsoft 365 (mailboxes, user accounts, email configuration).
  • Lead IT projects end-to-end, owning timelines and resources.

User Access Management (UAM)-

  • Own the complete UAM lifecycle — creation, modification, review, suspension, deactivation — in line with SOPs, policies, and regulatory requirements.
  • Run periodic access reviews and privilege verification to enforce least privilege and segregation of duties, with full supporting documentation.
  • Coordinate access approvals and deactivations with system owners, process owners, and department heads; ensure timely deactivation for resigned, transferred, or terminated employees.
  • Monitor privileged/admin accounts and support audits, incident investigations, CAPAs, and change control.
  • Partner with OEMs, vendors, and system administrators on access configuration, troubleshooting, and enhancements.
  • Support regulatory compliance (GAMP, 21 CFR Part 11, Annex 11, cybersecurity) and contribute to SOPs and training materials.

IT Auditing & Compliance-

  • Support internal/external IT audits, compliance reviews, and regulatory inspections, including audit-readiness reviews and mock audits.
  • Maintain audit trails, logs, and documentation for critical systems (servers, databases, firewalls, backups) and for every configuration or change modification.
  • Conduct IT infrastructure audits (hardware inventory, license compliance, maintenance records) and support pharmaceutical equipment audits (lab instruments, manufacturing equipment).
  • Document remediation of audit findings and non-conformances, and track corrective actions through to closure.
  • Maintain IT documentation (specifications, configurations, change logs, patch histories) and organize audit-ready evidence — validation reports, IQ/OQ/PQ, change control records — with proper retention and archival per regulatory requirements.
  • Execute IT changes through formal Change Control with impact assessment, and implement controls that prevent unauthorized access, modification, or deletion of data.
  • Support data integrity investigations and root cause analysis.

Required Experience & Education-

  • 4–6 years in IT infrastructure support, including 2+ years in an L2 or advanced technical support role.
  • Bachelor’s degree in Computer Science, IT, or equivalent professional experience.
  • Relevant technical certification aligned to the key responsibilities above is mandatory.

Qualification

•     Strong problem-solving, troubleshooting, and root cause analysis skills.

•     Excellent communication with both technical and non-technical stakeholders.

•     Able to manage multiple priorities in a fast-paced environment.

Proactive, detail-oriented, and a collaborative team player with solid vendor management experience*


Email us on careers@appstech.in

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