Career

Desktop Support Engineer - L1

Role Description

Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), Peripheral equipment
Basic level of troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi , access control, etc..
Experience and Knowledge of Microsoft Outlook Mail Client Installation & Troubleshooting.
Experience & knowledge for domain connectivity, drive sharing, user rights, and being able to create a user profile and user in an AD environment.
Identify, research, and resolve technical problems of IT equipment and software applications.
Manage and update helpdesk tickets, ensuring issues are tracked, prioritised, and resolved within Service Level Agreements (SLAs).
Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference.
Alignment with customer requirements and system functionality.

Qualification

Bachelor’s degree in Computer Science, Information Technology, Electronics & Communication.
Diploma/BSc-IT/MSc-IT/BCA/MCA.